shopgrove Terms of Service

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Welcome to shopgrove. This Terms of Service agreement ("Terms") sets out the rules that apply when you visit, browse, or shop through shopgrove's website, mobile platform, product offerings, and customer support channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by shopgrove, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform exclusively for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Trying to breach site security, data infrastructure, or other users' accounts;
  • Reselling shopgrove products for commercial purposes without our explicit written approval.
• Account Security: You are responsible for safeguarding your account login details and for every activity that takes place through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical mistake is identified, shopgrove may correct the error and adjust or cancel any impacted orders prior to shipment, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for reference purposes only; customers with serious allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may place limits on order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled by payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has moved into dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility requirements, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on shopgrove's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to shopgrove and is safeguarded under international copyright, trademark, and intellectual property laws. Copying or distributing any of this material without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent that applicable law allows, shopgrove will not be responsible for any indirect, incidental, special, or consequential losses stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the particular products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to shopgrove's support team so we can attempt an informal resolution.

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9. Changes to These Terms

shopgrove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. By continuing to use our website or services after any update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: shopgrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17189155331
• Physical Business Address: 27 ROCKVILLE AVE, Staten Island, NY 10314, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST